Frequently Asked Questions
Everything you need to know about your Eter Rooftop experience and orders.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
Do you offer international shipping?
Yes, we ship our exclusive lounge collections and merchandise worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What is your return policy?
We offer a 30-day return policy for most unused and unopened items. Please ensure the original packaging is intact. Note that certain perishable or personalized items may be exempt from returns.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.
Are your products the same as those used in the Lounge?
Yes, our retail store features the exact high-quality glassware, decor, and apparel used at our physical Eter Rooftop & Lounge locations to ensure you get the premium experience at home.