Returns & Exchanges
At Eter Rooftop & Lounge, we strive for excellence in every curated product we offer. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our guest services team or visit our online portal with your order number and email address to start the return process.
Prepare Your Package
Ensure items are in their original, unused condition with all tags and packaging intact to qualify for a successful reimbursement.
Affix Shipping Label
Print the prepaid return shipping label provided via email and securely attach it to the outside of your return parcel.
Receive Your Refund
Once our team inspects your returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing